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The evening train rolled slowly through the rain-soaked countryside while small lights flickered inside distant homes. A child near the window counted electric poles one by one, losing track whenever thunder cracked across the sky. Across the aisle, an old man carefully folded a newspaper that carried stories of elections, cricket victories, and markets rising again. The smell of cardamom tea drifted through the compartment as vendors moved from seat to seat calling out their prices in tired but practiced voices. Some passengers slept with their heads against backpacks, while others stared silently into the darkness beyond the glass.

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Shipping & Returns Policy

1. Shipping Policy

Processing & Dispatch

  • Orders are usually processed within 1-3 business days after successful payment confirmation.
  • Processing time may vary depending on product type, customization requirements, seller workload, or order volume.
  • Customers may contact the support team to know the precise processing time for their order.

Delivery Timeline

  • Delivery is typically completed within 3-7 business days, depending on the destination and courier serviceability.
  • Delivery timelines may vary based on product category, location, logistics conditions, or unforeseen circumstances.
  • For exact delivery estimates related to a specific product or order, customers are encouraged to contact the support team.

Tracking

  • Once shipped, tracking details will be shared via SMS, WhatsApp, or Email, where applicable.

2. Returns & Refunds

Return Eligibility

  • Returns may be approved in certain scenarios, subject to review and policy.
  • In general, return requests may be considered in cases where the product is damaged, defective, incorrect, or significantly different from what was described.
  • A return request must usually be raised within 48 hours of delivery, unless a different timeframe is mentioned on the product page.
  • To understand whether a specific product is eligible for return, customers are advised to contact the support team before or after placing the order.

Return Requirements

To raise a valid return request, customers must provide:

  • Order ID
  • Clear images or an unedited video clearly showing the exact issue (such as visible damage, defect, or incorrect item)
  • A brief description of the problem

Return requests without proper visual proof may not be eligible for approval.

Refunds

  • Refunds, if approved, are processed only after verification of the issue and/or receipt and inspection of the returned item (where applicable).
  • Approved refunds are generally completed within 5-7 business days to the original payment method.
  • Shipping charges may not be refundable unless the issue is confirmed to be due to seller error.

3. Policy Variations

  • Shipping timelines, return windows, and refund eligibility may vary depending on the product type or specific order conditions.
  • Certain products may have separate terms mentioned on the product page which override this general policy.
  • For product-specific timelines, customized items, bulk orders, or special shipping requests, customers are advised to contact the support team for exact details.
  • The final decision regarding returns and refunds rests with Debstores.

Contact Information

For order-related queries, shipping estimates, or return assistance, please visit our Contact Page.